To provide customer support to the schools and departments and facilitate business solutions to help us operate and provide service desk assistance to aid our staff in work more efficiently.
Scope of Responsibilities
- Oversees administration of the department's service desk.
- Provides backup support to the computer service center, data center and network operations.
- Provides telephone assistance for the district's computer service desk issues.
- technical support
- password reset
- account creations
- creates tickets for all computer services
Wanda Parker, Service Desk Supervisor
Support Staff (5)