ICTS Service Desk

  • Speak with live, highly trained service desk professionals. Track your tickets online! Access the Knowledge Base for possible solutions to your problem.

    Check Your Ticket Status


    Contact the Service Desk

    Need information or help? Contact ICTS Service Desk!
    When contacting the Service Desk, please:

    • Have all required information available when contacting the Service Desk.
    • In fairness to other users, technical staff members may not be placed on hold.
    • Only calls that pertain to the individual caller’s computer system may be placed into the system during a call.
    • One person can not call in multiple requests.

    Call (804) 780-7880 - option 1 for the Service Desk
    Service Desk hours: 7:30 AM - 5:00 PM

    For non-emergencies and other requests, email us.

    Ticket status available on the web servicedesk.richmond.k12.va.us

    Physical Address: RPS Service Desk
    2015 Seddon Way Richmond, VA. 23230


    service desk

    Service Desk Login Screen
    Use this login page to check on the status of your Service Desk Ticket.

    Only Service Desk personnel are able to enter tickets.

    USER ID = Your RPS 6 Digit Employee ID Number
    PASSWORD = Last 4 numbers of your Social Security Number


    Software Self- Service Portal

    Educational institutions from K-12 to higher education face pressure to increase efficiency without sacrificing educational quality. Effective software distribution and installation across an organization can be time-consuming and disruptive to end users. ICTS has designed a new software portal composed of approved software; which empowers our end users to install applications on their schedule. Login to the Software Portal.


    Did You Know?printer

    Ricoh Printer Installation information is here.
    Visit the Ricoh How-To video website.