ICTS Service Desk

  • Speak with live, highly trained service desk professionals. Track your tickets online! Access the Knowledge Base for possible solutions to your problem.

    Check Your Ticket Status


    Contact the Service Desk

    Need information or help? Contact ICTS Service Desk!
    When contacting the Service Desk, please:

    • Have all required information available when contacting the Service Desk.
    • In fairness to other users, technical staff members may not be placed on hold.
    • Only calls that pertain to the individual caller’s computer system may be placed into the system during a call.
    • One person can not call in multiple requests.

    Call (804) 780-7880 - option 1 for the Service Desk
    Service Desk hours: 7:30 AM - 5:00 PM

    For non-emergencies and other requests, email us.

    Ticket status available on the web servicedesk.rvaschools.net

    Physical Address: RPS Service Desk
    2015 Seddon Way Richmond, VA. 23230


    service desk

    Service Desk Login Screen
    Use thislogin page to check on the status of your Service Desk Ticket.

    Only Service Desk personnel are able to enter tickets.

    USER ID = Your RPS 6 Digit Employee ID Number
    PASSWORD = Last 4 numbers of your Social Security Number


    Did You Know?printer

    Ricoh Printer Installation information is here.
    Visit the Ricoh How-To video website.

Products and Services

  • The Help Desk Service Center provides support to all RPS faculty, staff, and administrative personnel

    requiring assistance in the following areas, but not limited to:


    • Active Directory
    • AS400
    • Desktop Hardware/Software
    • E-Mail Accounts and Access
    • Employee Portal
    • Hardware/Software Installation
    • Information Systems – Applications
    • Internet Access
    • Network Printer Setup/Maintenance
    • Rapid Identity
    • Service Desk System Numara
    • Technology Replacement and Installations