Frequently Asked Questions

How do I get my computer or other classroom technology fixed?
RPS Technology Services runs the Service Desk to help resolve technical issues for faculty and staff.  The Service Desk can assist with printer installations, password resets, hardware malfunctions, network issues and other general troubleshooting. Reach out via email  at servicedesk@rvaschools.net or call (804) 780-7880 Option 1.

How can I get a new App or Extension added to use with my students?
When you want to install a new application or browser extension on an RPS device or in your RPS Google account (assuming that the browser extension is not already whitelisted) contact your building ITRT to determine if there is an approved resource that fulfills the desired function. If not, the you can complete the New App or Browser Extension Request Google Form. 

How can I help my students troubleshoot their technology issues?
If your students are experiencing technical issues on their RPS Chromebooks, there are several layers of support available.

For password resets and other technical support, the first layer of support is the classroom teacher. Any teacher who has the student on their roster can reset their password in RapidIdentity.

For additional support, teachers can reach out to their school's Media Specialist or ITRT. 

RPS students and families are also encouraged to email the Student Help Desk at helpdesk@rvaschools.net.

Teachers may also wish to use the Help Desk Frequently Asked Questions document to help troubleshoot their students' devices. If these fixes do not work, please reach out to Help Desk or check the latest Mobile Help Desk times and locations.