Frequently Asked Questions
How do I get my computer or other classroom technology fixed?
RPS Technology Services runs the Service Desk to help resolve technical issues for faculty and staff. The Service Desk can assist with printer installations, password resets, hardware malfunctions, network issues and other general troubleshooting. Reach out via email at firstname.lastname@example.org or call (804) 780-7880 Option 1.
How can I get a new App or Extension added to use with my students?
When you want to install a new application or browser extension on an RPS device or in your RPS Google account (assuming that the browser extension is not already whitelisted) contact your building ITRT to determine if there is an approved resource that fulfills the desired function. If not, the you can complete the New App or Browser Extension Request Google Form.
How can I help my students troubleshoot their technology issues?
If your students are experiencing technical issues on their RPS Chromebooks, there are several layers of support available.
For password resets and other technical support, the first layer of support is the classroom teacher. Any teacher who has the student on their roster can reset their password in RapidIdentity.
For additional support, teachers can reach out to their school's Media Specialist or ITRT.
RPS students and families are also encouraged to email the Student Help Desk at email@example.com.
Teachers may also wish to use the Help Desk Frequently Asked Questions document to help troubleshoot their students' devices. If these fixes do not work, please reach out to Help Desk or check the latest Mobile Help Desk times and locations.
How do I report an absence?
How do I set up my gradebook?
How do I take attendance?
How do I change my password?
How do I reset student passwords?
How do students log in to Clever?
What is Twitter?
How do I Understand Twitter Lingo?
What is a Twitter Chat?
Who should I follow on Twitter?
Where can I find resources on how I can use Twitter professionally?
Facebook is a way to share pictures, text, videos, and live video feed on your "wall" or profile.
Facebook Groups are a place for people with similar interests to share information. A Facebook Page is like a website for a business within Facebook.
How do I set up a Facebook account?
How do I create a class Facebook Group?
What are some tips for using Facebook as an educator?
What are some good Facebook groups to join or people to follow as a teacher?
- Bitmoji Craze for Educators
- 8 Teacher Facebook Groups You'll Want to Join
- 40 Facebook Groups for Educators
- 40 Teacher Facebook Pages You Should Follow Today
- The Official Facebook for Education
- GRAETC Facebook Page
What are some good resources for ideas on how I can use Facebook professionally?
What is Instagram?
Instagram is a visual platform to share photos and videos with followers.
How can I get started using Instagram?
Where can I get help using Instagram?
What are some tips for using Instagram as an educator?
Who should I follow on Instagram?
- Instagram Accounts that All Teachers Should Follow
- A Must-Follow List for Elementary School Teachers
- 10 Incredible Instagram Accounts You Should Follow
- 20 Instagram Hashtags Teachers Should Follow
- The Best Hashtags for Teachers on Instagram
- #subjectteacher (replace with your subject area)
What are some ways I can use Instagram professionally?