Technical Assistance

Students who have technical issues are encouraged to  email helpdesk@rvaschools.net. The Technology Services team will address issues remotely as much as possible.  When you email the Help Desk, please include the student's name, school, date of birth, and student ID number (if you have it). This will help speed things up tremendously. 

You may also watch this tutorial and review the accompanying slide deck from Instructional Technology Resource Teachers (ITRTs) Nicole Pfister and Ashley Bland.
 
For issues that require hands-on support, a mobile help desk will be available throughout the community based on the  schedule below.  
 
Help Desk Hours  Help Desk Hours in Spanish