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Job Description

Family Liaison

Job Title:

Family Liaison 

Grade Level/Terms of Employment:

Grade 117/12 months

FLSA Status:


Work Location:

Regional Community Hub

Immediate Supervisor:

Regional Hub Coordinator, Office of Engagement  


General Description

Community hubs are community-based centers in each of the four regions of the city.  Family Liaisons work to meaningfully strengthen the connection between school, home and the community and specifically focus on neighborhoods in their assigned region. Family Liaisons support efforts to increase student attendance by building upon family strengths, providing resources, and supporting ongoing advocacy that informs division programs and policies. Family Liaisons are an integral part of the Community hub model which is centered on helping families build protective factors that when present increase the overall health and wellbeing of children and families.

Essential Duties and Responsibilities:

  • Develops and maintains relationships with families, school staff, and communities
  • Understands barriers related to attendance and how to effectively address those barriers alongside families
  • Provides direct intervention for chronically absent students and identified families who require additional resources and support
  • Holds attendance meetings in accordance with state guidelines 
  • Creates and monitors attendance plans to include additional family support and student incentives
  • Conducts home visits
  • Collaborates with school leaders and families to improve two way communication from school to home 
  • Liaises with a variety of public agencies and neighborhood-specific organizations providing services to youth
  • Supports the execution of hub-based Family Academy programming 
  • Supports school-wide and district-wide advocacy efforts
  • Supports drop-out recovery community outreach
  • Supports daytime and evening Office of Engagement activities.


  • Associate’s degree in human services, social science, or related field, or work equivalent
  • Bachelor’s degree in social work, human services, counseling or related field preferred 
  • Ability to work independently, take initiative, and solve problems creatively required
  • Excellent communication (oral and written), organizational, presentation and public relations skills
  • Demonstrated understanding of and sensitivity to the diverse cultural, ethnic, and socio-economic backgrounds of families 
  • Ability to work a flexible schedule and participate in evening and weekend events as required
  • Advocacy experience preferred
  • Community organizing and engagement experience preferred
  • Fluency in Spanish preferred  
  • Experience with school, family, and community planning activities and programs preferred
  • Strong computer skills including proficiency with Microsoft Office Suite and Google applications preferred
  • Ability to stand for long periods of time, walk for long distances, climb stairs, and move frequently in and out of a car  
  • Possess a valid VA driver’s license and satisfactory driving record which includes no at-fault accidents or moving violations during the past year, or no more than one at-fault accident or moving violations during the past three years and no DUI (driving under the influence of alcohol or drugs) convictions