POSITION TITLE: Network Engineer
QUALIFICATIONS: Cisco Certified Network Associate (CCNA) certification or higher required. Certifications in other networking technologies including switching and routing, network security, physical wiring, and network design are preferred. Must possess excellent customer service, organizational and planning skills along with excellent communications and public relations skills. Must have at least two years of experience installing, configuring, maintaining, and troubleshooting Cisco switches, routers, firewalls, and other LAN / WAN equipment. Must have a working knowledge of network diagnostic testers and some experience with Fluke OneTouch is preferred. Must have familiarity with CAT 5E wiring standards and previous network wiring experience. Knowledge of wireless network design and concepts is required. Must have the ability to provide part specifications for generation of quotes for network wiring installation. Must have a working knowledge of Microsoft Visio and the ability to learn other similar applications used for network documentation. Must be willing to travel locally with personal vehicle. Must be able to work independently with minimum supervision and effectively manage multiple priorities. Must have the ability to work efficiently under pressure to resolve network outages whenever they occur. Must be available to work after normal work hours and on weekends as required to perform network maintenance. Must be able to communicate efficiently in technical or simple terms as appropriate to end users, staff, and management. Must have the personality and ability to establish and maintain effective working relationships with school staff, employees and other customers. Must be adaptable to changing priorities and able to simultaneously handle multiple assignments within deadlines.
PERFORMANCE EXPECTATIONS: Responds to network outages and trouble calls at our 6o Richmond Public Schools buildings throughout the City of Richmond. Works with school staff to assess, diagnose, mitigate, and resolve connectivity issues within the building LAN by reviewing network documentation, observing reported symptoms, and tracing physical connections. During the troubleshooting process must be prepared to temporarily rewire network infrastructure, physically replace bad equipment, and open support calls with specific manufactures and vendors. Installs, configures documents, maintains, upgrades, and troubleshoots network switches and routers and other network devices. Maintains network documentation including updating Visio network diagrams, logging of network changes, tracking inventory of network equipment and IP addresses. Provides specifications for generation of quotes by vendors on network wiring installation. Maintains communications with wiring and integration vendors to ensure work is completed as designated. Performs other network related duties as assigned.
GENERAL DEFINITION AND CONDITIONS OF WORK: Performs skilled network analysis and repair, development and maintenance work, and a variety of network support tasks in an office environment; does related work as required. Work requiring a negligible amount of force to move objects and lifting (up to 10 lbs.); work requires sitting, stooping, kneeling, reaching, pulling, fingering, and repetitive motions. Vocal communication is required for expressing or exchanging ideas. Hearing is required to perceive information at normal spoken word levels, and to receive detailed information through oral communications. Visual acuity is required for preparing and analyzing written or computer data, operation of machines, and determining the accuracy and thoroughness of work.
REPORTS TO: Senior Network Engineer
PAY SCHEDULE: Unified Pay Schedule, Pay Grade 118
LENGTH OF CONTRACT: 260 Days (12 months)