Job Description

POSITION TITLE: Records Technician

QUALIFICATIONS: High school diploma or its equivalency required. A minimum of one year experience as a receptionist, the ability to provide exceptional customer service, excellent oral and written communication skills, public relations and organizational skills are highly desired. A minimum of one-year experience in the operation of microfilm equipment, cataloging and filing procedures is preferred. Must have the ability to file and retrieve records in either paper and/or in electronic format. Must have the ability to work independently under minimum supervision and/or as a member of a team. Must have the ability to effectively manage and complete multiple deadline actions and to work efficiently under pressure. The ability to maintain confidential data and information is essential. Experience is required with window-based computers and with Microsoft Office Suite applications.

PERFORMANCE EXPECTATIONS: Opens, date stamps and sorts numerous pieces of mail daily and operates a personal computer, copy machine, fax and any other office equipment required. Maintains and works with confidential information on a daily basis. Performs general clerical work of a varied nature, including moderately complex filing, record keeping, and filling requests for cumulative student records and/or other microfilmed documents. Verifies attendance and graduation data for employers, probation officers and other authorized parties to include the Division of Motor Vehicles. Maintains files on current and/or past record requests. Ensures accuracy of information and abides by the Privacy and Freedom of Information Acts. Performs other related duties as assigned.

GENERAL DEFINITION AND CONDITIONS OF WORK: Pleasant disposition along with good customer service skills to greet walk-in inquiries from the general public and internal Richmond Public Schools customers, to fulfill request in an accurate, complete, timely manner. Answer department telephone using the standard Richmond Public Schools greeting, fulfill the inquiry or redirect call as necessary. Adherence to Virginia Department of Education and Richmond Public Schools record collection, storage, and retrieval procedures. Work requires the ability to move, lift or carry objects weighing up to 10 pounds; also consist of sitting, stooping, kneeling, reaching, pulling, and numerous repetitive motions daily.

REPORTS TO: Coordinator Division Records

PAY SCHEDULE: Unified Pay Schedule, Pay Grade 105

LENGTH OF CONTRACT: 260 Days (12 months)

FLSA: Non-exempt