Contact Us
Contact Us
At RPS, we welcome conversations about what’s happening, what you love, and how we can improve.
Transparency
As a steward of taxpayer dollars, transparency and accountability matters to us. If you have a concern, please reach out to the appropriate office.
RPS Ombudsman
The Ombudsman's Office is an impartial, and confidential resource to help you informally resolve issues within the school system. Reach out to the Ombudsman for any general concerns or health/safety issues by contacting tipline@rvaschools.net
RPS Internal Auditor
The RPS Internal Auditor reports directly to the School Board, and conducts internal audits, provides recommendations on internal controls, and investigates allegations of fraud, waste, or abuse. Email tipline@rvaschools.net.
RPS Employee Labor Relations
The Employee Labor Relations (ELR) Department investigates any complaints or grievances, as well as any allegations of harassment or discrimination.
As a public entity, RPS is subject to records requests in accordance with the Freedom of Information Act (FOIA). To make a request, email foia@rvaschools.net.
Student Records
Richmond Public Schools manages student records based on the year of graduation or withdrawal.
| Current Students or Students Within the Last Five Years | Students Who Graduated or Last Attended More Than Five Years Ago |
| Please contact the last school of enrollment. | The Records Office manages legacy records related to attendance and graduation dates more than five years ago. Please email rps_records@rvaschools.net. |
Requesting Records
You May Request:
- Transcripts
- Enrollment verification
- Education verification
All requests are submitted through Parchment using the links below:
- Armstrong High School
- Franklin Military Academy
- Huguenot High School
- John Marshall High School
- Open High School
- Richmond Community High School
- Richmond High School For The Arts
- Thomas Jefferson High School
Important Notes:
- Charges apply when ordering records for alumni.
- Please allow 10 business days for processing.
- Requests must be submitted online and will be processed during RPS business hours:
- School year: Monday–Friday, 8:30 a.m.–4:00 p.m.
- Summer: Monday–Thursday, 8:30 a.m.–4:00 p.m
F.A.Q. — Student Records
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Please refer to the RPS website for guidance on the correct school to select if a school has undergone a name change.
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If your school has closed—or if you are unsure where your request belongs—please contact the Records Office at rps_records@rvaschools.net.
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For additional records, contact the last school of enrollment (if within 5 years) or the RPS Records Office at rps_records@rvaschools.net (if more than 5 years).