Request Communications Assistance

This ticketing system helps us track and prioritize requests from across the Division. All requests must come from a director, chief, or building leader. Please select what type of request you have, and a member of the team will be in touch within 48 business hours. We operate, at a minimum, on a 10-day turnaround for requests and projects after your request is received and confirmed. Requests on a tighter turnaround are not guaranteed to make deadline. Items for Direct are received through this system as well. Our goal with any request for information dissemination is to find an avenue that matches your goal and your audience; and we assess all requests to determine what the best path is. We include as many items as possible in Direct, but given the volume of Direct requests, the timing and inclusion is the Communication Director's call.